Frequently Asked Questions

What is South Yorkshire Capital Trust Bank?

We are a regulated financial institution offering personal, business, and digital banking solutions, including savings, loans, money transfers, and foreign exchange.

Is my money safe with your bank?

Yes. Eligible deposits are protected by the UK Financial Services Compensation Scheme (FSCS) up to £85,000 per depositor.

What do I need to open a current or savings account?

You’ll need a valid photo ID, proof of address, and your National Insurance number. Applications can be submitted online or at a branch.

Can I open an account online?

Yes. Most accounts can be opened digitally through our online application system. Visit the “Open an Account” section for more details.

How long does a domestic wire transfer take?

Most domestic transfers are processed on the same business day if submitted before 4:00 PM (UK time).

What information do I need for an international transfer?

You’ll need the recipient’s full name, bank account number, SWIFT/BIC or IBAN, and the currency of the transfer.

How does the bank protect my personal and financial information?

We use end-to-end encryption, multi-factor authentication, and real-time fraud monitoring to ensure your data and transactions are secure.

What should I do if I suspect fraud or a phishing attempt?

Immediately contact our fraud team at fraud@sycapitaltrust.co.uk or call our 24/7 helpline. Do not click any suspicious links or share your banking credentials.